Terms of Service

1. About these terms

These terms are between you and Pet’s Floor, a pet care business operating from 10 Inspiro Building, New Bhopalpura, Udaipur. They apply whenever you use this website or engage us for a service.

Please also read our Privacy Policy, which explains what we do with your personal data, and our Disclaimer, which sets out the limits of what this website and our services are. All three documents apply together.

If you do not agree with these terms, please do not use the website or book our services.

2. Who can use our services

To book a service, hold an account or list a pet, you must:

• be at least 18 years old and able to enter a contract under Indian law;
• be the lawful owner of the animal concerned, or have the owner’s permission to act for it;
• give us accurate information, and keep it up to date.

3. Accounts

Some parts of this website require an account. You are responsible for keeping your password confidential and for everything done through your account. Tell us promptly at care@petsfloor.com if you think someone else has access to it.

We may suspend or close an account that is used to submit false information, to abuse other users or our staff, or to break these terms. You can close your account at any time.

4. Booking a service

Confirmation

An enquiry through this website is a request, not a confirmed booking. A booking exists only once we confirm the service, the date, the time and the price to you directly. Prices shown on the site are indicative and the confirmed price prevails.

What we need from you

Before a service begins you must tell us about any medical condition, current medication, allergy, vaccination status, bite history or behavioural issue your pet has. We may ask for proof of vaccination, and we may decline or stop a service where an animal is unwell, unvaccinated, or presents a risk to our staff or to other animals.

Cancellation and rescheduling

We ask for reasonable notice if you need to cancel or move an appointment, so the slot can go to someone else. If we have to cancel — because of illness, weather, or something outside our control — we will offer you the next available slot or a refund of anything you have paid for that service.

Late collection from boarding

If your pet is not collected at the agreed time and we cannot reach you, we will continue to care for the animal and additional daily charges will apply. We will always act in the animal’s welfare.

5. Payment

Fees are payable as we confirm them at the time of booking. Where a deposit is required to hold a slot, the booking is not held until the deposit is received. Any refund due is made by the same method you paid by.

6. Adoption listings

Our adoption service introduces people rehoming a pet to people looking to adopt one. Pet’s Floor is not a party to the adoption itself.

If you list a pet

• You confirm you are the lawful owner or caretaker and are entitled to rehome the animal.
• You must describe the animal honestly, including any medical or behavioural condition. Concealing one is a breach of these terms.
• Every listing is reviewed by us before it is published. We may decline a listing, ask for more information, or remove a published listing at any time.
• Once approved, the pet’s details and photographs are publicly visible. Your own contact details stay masked until you choose to share them with a specific adopter.

If you adopt a pet

• Satisfy yourself about the animal before you commit — meet it, ask questions, and have it examined by your own veterinary practitioner.
• You take on full responsibility for the animal’s care, health and behaviour from the moment it comes into your keeping.
• Adoption is not a sale of goods. An animal is not returnable to us, and we hold no stock of animals.

We do not charge adopters a fee for using the listing service, and we do not permit the platform to be used to sell animals commercially or to breed for sale.

7. Content you give us

When you upload photographs, descriptions or reviews, you keep ownership of them. You grant us a non-exclusive, royalty-free licence to host, resize and display that content for the purpose of running the website and promoting the adoption service.

You confirm that content you upload:

• is yours to share, and does not infringe anyone else’s rights;
• is accurate and not misleading;
• is not unlawful, abusive, obscene, or depicts cruelty to or neglect of an animal.

We may remove any content that breaches this, and we will report unlawful content to the appropriate authority.

8. Acceptable use

You agree not to:

• use the website for anything unlawful, or to harass our staff or other users;
• submit false enquiries or listings, or impersonate another person;
• scrape, copy or republish our content or listing data without our written permission;
• attempt to gain unauthorised access to our systems, or interfere with the site’s operation.

9. Our intellectual property

The Pet’s Floor name, logo, site design, illustrations and written content belong to us or are licensed to us. You may read, share and link to our pages; you may not reuse our branding or reproduce our content commercially without permission.

10. Liability

We provide our services with reasonable skill and care. We are responsible for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care.

To the extent permitted by law, we are not liable for:

• indirect or consequential loss, or loss of profit, income or opportunity;
• loss arising from a medical or behavioural condition you did not disclose to us;
• anything arising between a person listing a pet and a person adopting it;
• events outside our reasonable control, including illness, natural events and failures of infrastructure we depend on.

Where our liability for a service is limited, it is limited to the amount you paid for that service. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot lawfully be excluded — including your rights under the Consumer Protection Act, 2019.

11. The website itself

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access. We may change, suspend or withdraw any part of it, and we may update these terms. Where a change materially affects you, we will make that clear rather than quietly amending the page. Continuing to use the site after a change means you accept the updated terms.

12. Complaints and grievance redressal

If something has gone wrong, tell us first — most things are quickest to fix directly. Write to care@petsfloor.com or call +91 9784249525.

For complaints about content on this website or about your personal data, our Grievance Officer can be reached at the same address, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We aim to acknowledge a complaint within 72 hours.

13. Governing law

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan.